Privacy Policy | LAKE CITY TOWING

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, mailing address.
Vehicle Information: Make, model, VIN, license plate number, and location.
Service Information: Nature of the service requested, pickup/drop-off details, and communication with our dispatch team.
Payment Information: Credit/debit card details or billing information for processing transactions.
Location Data: If you use our services via a mobile app or website, we may collect real-time location data to assist with dispatching.
Website Usage: When you visit our website, we may collect information such as IP address, browser type, and pages visited (via cookies or analytics tools).

2. How We Use Your Information

We use your information to:

Provide towing and roadside assistance services.
Communicate with you regarding service updates or inquiries.
Process payments and send invoices.
Improve our services and customer experience.
Comply with legal obligations and resolve disputes.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with:

Service providers who help us operate (e.g., payment processors, dispatch platforms).
Law enforcement or government agencies as required by law or legal process.
Insurance companies, if needed for claims or accident-related services.
Business partners (only with your consent) if collaborating to provide joint services.

4. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect your data from unauthorized access, disclosure, or loss. However, no system is completely secure—please use caution when submitting personal information online.

5. Your Rights & Choices

Depending on your location, you may have the right to:

Access or correct the personal data we hold about you.
Request deletion of your data.
Opt out of certain data uses (such as marketing emails).
File a complaint with a data protection authority.

To exercise these rights, contact us at [Insert contact email or phone].

6. Cookies and Tracking

Our website may use cookies to enhance user experience. You can disable cookies in your browser settings, but this may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.

8. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we’ll revise the “Effective Date” above. Continued use of our services means you accept the updated policy.